FAQs
1. What types of clothing does RAEÍR offer?
Mcinfinty offers a variety of comfortable and durable clothing items, including the popular "Foreigner Jogger set" made of a soft cotton/poly fleece blend. We also offer other stylish and long-lasting apparel.
2. Are RAEÍR clothing items suitable for professionals?
Yes, RAEÍR offers the "Navy Strong Scrub Cap," a water-resistant medical cap suitable for professionals in various fields. It is also plant-based for a softer and more natural feel.
3. Can I return or exchange my purchase?
All sales are non-refundable. However, we do allow exchanges and merchandise credit. Exchange requests for damaged items must be made within 7 days upon delivery, and all items being returned for credit must be in their original condition with original packaging. Please note that shipping and handling fees are non-refundable, except for damaged items being returned.
4. How do I initiate a return or exchange?
To initiate a return or exchange, please email us at raeirward@gmail.com with the following information:
- Company Name
- Contact Name
- E-mail Address
- Order #
- Order Date
- Style# for Return/Exchange Item
- Quantity for Each Style#
- Reason for Return/Exchange
Once you have received return authorization, you can ship the item(s) back to us. Upon receiving your return/exchange item(s), we will contact you via email for final confirmation.
5. Where does RAEÍR ship to?
Currently, we only ship within the United States. We plan to start shipping internationally in late 2023.
6. How long does shipping take?
After processing and handling your order (which typically takes 1-3 business days), the delivery time frame is usually 10-20 business days. Please allow extra time during busy seasons and consider factors like distance, customs, and natural disasters that may cause postal delays.
7. Will I receive a tracking number for my package?
Yes, tracking numbers will be sent to you as soon as we are able to ship your order. However, please note that additional delays beyond our control, such as postal delays or customs inspections, may occur.
8. What should I do if my order is lost in the mail?
Each order is sent with insured shipping and handling to prevent lost packages. If your order is lost in transit, held at customs, or returned to us for any reason, please contact us. Please refer to our refund and return policy for further assistance in these situations.
9. Are there any hidden customs fees or import taxes?
All prices on our website are displayed in USD, and all taxes are covered on our end. However, depending on your location and local laws, you may be liable to pay for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility to pay.
10. What should I do if there are extended delays in delivery?
If there are extended delays in delivery, please contact us as soon as possible. While we strive to meet our delivery time frames, certain situations beyond our control may cause delays. We will do our best to assist you and resolve any issues within our control.